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Local SEO

Your Google profile, genuinely finished

It is free, it brings more local traffic than anything else, and almost nobody finishes it. Here is the full list of what to fill in, and in what order.

The short answer

Four things move the needle most on a Google profile: the right primary category, the address or service area set correctly, hours kept current including public holidays, and recent reviews with replies. The rest helps, but those four decide whether you appear in the three-result map box. All of it is free and takes an afternoon.

The category, which is the most important field

The primary category is by some distance the field that most influences which searches you appear for, and it is also the one most people get wrong by trying to cover everything. A bar that serves food and picks "Restaurant" is competing in a different league than if it picks "Tapas bar", and the second probably describes better what people are searching for when they search for it.

Pick the primary category that describes what you do most of the time, and use secondary ones for the rest. Do not add ten secondaries: they dilute rather than add.

Address or service area, not half of each

If customers come to your premises, give the exact address and make sure the map pin lands on the door rather than in the middle of the block. If you go to them — a plumber, an electrician, a mobile service — set it up as a service-area business and hide the address, which is probably your home.

And the detail almost nobody checks: name, address and phone have to be written identically here, on your website, on Apple Maps and in any directory you appear in. "C/ Mallorca 12" in one place and "Carrer de Mallorca, 12" in another are two different businesses to a search engine that is not sure.

The things that go stale

A profile is not finished; it is maintained. Three things go stale and quietly sink a profile when nobody touches them.

Holiday hours are the first and the worst: a customer who arrives at a locked door because Google said you were open leaves a one-star review that will cost you months. Photographs are the second; a profile with four-year-old photos says something without meaning to. And the "Questions and answers" section is the third: you can answer them yourself, and if you do not, anybody can.

  • Special hours loaded two months ahead
  • New photographs each season, taken on a phone and well lit
  • Common questions posted and answered by you
  • Every review replied to, the good ones included

Reviews: asking without getting into trouble

Asking satisfied customers for reviews is legitimate and it works. What is not legitimate is filtering: asking only the people you know are happy, offering something in return, or writing them yourself. Besides breaching Google’s policies, displaying ratings without explaining how you verify they come from real customers is an unfair practice under Spanish consumer law.

The practical version: a short link to your profile, asked for at the moment the customer is pleased, over the channel you already talk to them on. And replying to all of them, the good ones included, in two lines and without a template.

Where the figures come from

  • A Google Business Profile is free and lets a business manage how it appears in Search and Maps, including category, hours, service area, photos and review replies.

    Source Google — Business Profile Help

  • Displaying customer ratings requires stating whether you verify that they come from consumers who have used or bought the product, under the Spanish transposition of Directive (EU) 2019/2161.

    Source RDL 24/2021, of 2 November (BOE)

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Common questions

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Does a Google profile cost money?

No. A Business Profile is free. If somebody rings offering to "activate" or "verify" it for a monthly fee, that is a long-running scam and a fairly common one in Spain.

Can I use my home address?

You can, but usually you should not. If you work at customers’ premises, set it up as a service-area business and hide the address. You still appear in local searches for your area without publishing where you live.

What do I do about an unfair review?

Reply publicly, briefly, and without arguing: your reply is read by the next hundred customers, not by the person who wrote it. If it breaches Google’s policies you can report it, though the removal rate is low. One bad review among twenty good ones makes the rest more believable.

How often do I need to touch it?

Holiday hours, two months before each long weekend. Photographs, each season. Reviews, as they arrive. Everything else when something genuinely changes, and leaving it alone does no harm.

We will finish it for you

If you would rather not do it yourself, we will, and leave it documented so you can keep it up. It is included in the local SEO service.

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